8 Best Conflict Management Courses & Training - Learn Conflict Management Online

Are you searching for a conflict management course? Look no further! You can learn how to resolve conflicts and prevent them from recurring by taking a conflict management course.

8 Best Conflict Management Courses & Training - Learn Conflict Management Online

The Best Conflict Management Courses & Training online for beginners to Learn Conflict Management Online in 2021.

Conflict management is an approach or strategy aimed at achieving positive results and solutions for all parties to the conflict. The approach depends on the nature of the conflict that exists within the organization or institution concerned.

Conflict management, also known as conflict resolution, involves having someone at the workplace who excludes the conflict management team from working on and solving workplace problems.

Managing and resolving conflicts in the workplace is indispensable to achieving organizational goals. Employers should create a workplace culture in which conflict resolution is seen as a core competence irrespective of the role of employees within the organization.

Keeping this in mind, here at Coursesity, we have curated some of the Best Online Conflict Management training & courses with certification. Hope that you will find the best course for you to learn how to establish a conflict management process to help reduce conflicts among employees.

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Top Conflict Management Courses & Training List

  1. Conflict Management with Emotional Intelligence

  2. Conflict Management

  3. Become a Master at Conflict Management at Home or Work

  4. Conflict Resolution Skills

  5. Managing Team Conflict Online Class

  6. Complete Guide to Conflict Management in the Workplace

  7. Managing Conflicts on Projects with Cultural and Emotional Intelligence

  8. Conflict Resolution Foundations Online Class

1. Conflict Management with Emotional Intelligence

Develop your interpersonal skills to manage disagreements, difficult situations, and interactions.

Course rating: 4.5 out of 5.0 ( 8,249 Ratings total)

Duration: 3 h 5 m

Certificate: Certificate on completion

In this course, you will learn how to:

  • understand what conflict is about and how people react to it.
  • recognize why some conflict is to be expected and why it is a part of healthy relationships.
  • build insight into the various modes that can be used in conflict resolution.
  • understand your mode of conflict and how this helps or hinders you in working with conflict.
  • determine emotional responses from rational responses in conflict.
  • explain your behavioral preferences around managing and working with time and how this impacts your flexibility.
  • develop strategies for dealing with conflict and have some ideas about how to resolve difficulties.
  • use emotional intelligence to resolve conflict and build emotional bonds.

This Conflict Management course will help you to compare and contrast the various modes that can be used in conflict resolution. You will learn how you can assess your mode of conflict and how this helps or hinders you in working with conflict.

Next, the course will explain how emotional responses differentiate from rational responses in conflict. You will learn to determine your behavioral preferences around managing and working with time and how they impact your flexibility.

By the end of this course, you will develop strategies for dealing with conflict and have some ideas about how to resolve difficulties. Plus, discover how emotional intelligence is used to resolve conflict and build emotional bonds.

You can take the Conflict Management with Emotional Intelligence certification course on Udemy.

2. Conflict Management

Master the fundamentals of conflict resolution, harness the power of positive conflict, and hone your intercultural communication skills.

Course rating: 4.5 out of 5.0 ( 891 Ratings total)

Duration: 16 h

Certificate: Certificate on completion

In this course, you will learn:

  • Active Listening
  • Communication
  • Management
  • Cross-Cultural Communication
  • Assertiveness
  • Collaboration

With this Conflict Management training, you will learn to strengthen your personal and professional relationships by constructively addressing conflicts between individuals and within organizations.

Next, you will build skills specifically aimed at managing intercultural conflicts in today’s global society, and you will explore how competing interests and goals, power imbalances, and other factors influence the nature of conflict and management strategies.

Finally, you will analyze a specific conflict and outline an approach to management and resolution.

You can take a Conflict Management certification course on Coursera.

3. Become a Master at Conflict Management at Home or Work

Learn Communication Skills in Conflict Resolution and Emotional Intelligence; Face Difficult Conversations Confidently.

Course rating: 4.6 out of 5.0 ( 2,262 Ratings total)

Duration: 4 h 5 m

Certificate: Certificate on completion

In this course, you will learn:

  • Conflict management skills to solve problems and maintain healthy relationships.
  • how to prevent disagreements from becoming unhealthy conflicts.
  • concrete framework and steps for entering into difficult conversations and resolving conflict.
  • mindset, confidence, and skills to facilitate conflict resolution.
  • advantages and disadvantages of different communication styles.
  • how to calm and manage yourself during the conflict.
  • Conflict management at home and on the job.

This Conflict Management course will give you skills in conflict management to successfully turn disagreements and conflict into productive communication so that you can not only solve your shared problems but also grow in emotional intelligence and experience enjoyable connections with others.

Here, you will learn how to deal with conflict through dialogue, communication skills in which people listen to understand one another’s point of view and then agree upon options to solve problems and resolve their disagreements.

This process encourages deep listening, a willingness to share your point of view, and search for solutions that are good for all and not just a minority.

You can take Become a Master at Conflict Management at Home or Work certification course on Udemy.

4. Conflict Resolution Skills

Offered by the University of California. Positively resolving conflict is a skill that can be developed and practiced.

Course rating: 4.4 out of 5.0 ( 834 Ratings total)

Duration: 4 h

Certificate: Certificate on completion

In this course, you will learn how to:

  • resolve conflict in a positive manner.
  • be heard while engaging in a conflict.
  • listen and deploy appropriate communication tactics.
  • examine listening skills, appropriate and strategic verbal and non-verbal communication skills.
  • assemble a conflict management plan likely to yield positive resolutions.

This Conflict Management training starts by examining active listening skills as a means of resolving. It then shifts your attention to recognizing conflict and knowing when to intervene. Here, you will discuss the five approaches to conflict.

In addition, the course will discuss one of the approaches to conflict discussed in the previous module, the Collaborative Solution. Specifically, you will focus on how to get to the facts and how to set the collaborative stage.

By the end of this course, you will be able to use active listening skills when dealing with conflict, choose appropriate communication tactics when dealing with conflict, and create a usable plan for managing conflict.

You can take a Conflict Resolution Skills certification course on Coursera.

5. Managing Team Conflict Online Class

Learn how to confidently lead through conflict. Review the various sources of team conflict and learn how to defuse tricky situations using different approaches.

Course rating: 178,620 total enrollments

Duration: 1 h 10 m

Certificate: Certificate on completion

The course includes:

  • Sources of Team Conflict
  • Conflict-Resolution Skills
  • Identifying and Applying Conflict Behaviors

With this Conflict Management course, you will learn the strategies and techniques that can help you confidently lead through conflict. Throughout the course, you will gain direct instruction, exercises, and scenarios that play out common team conflict situations.

Discover why team conflict is necessary for success and how to determine whether a conflict is healthy or unhealthy. Review how to resolve style differences, remain both assertive and cooperative amid a conflict, and leverage different conflict management styles to defuse tricky situations.

You can take the Managing Team Conflict Online Class certification course on LinkedIn Learning.

6. Complete Guide to Conflict Management in the Workplace

Conflict management: learn conflict resolution skills & effective listening, communication & problem-solving techniques.

Course rating: 4.4 out of 5.0 ( 5,881 Ratings total)

Duration: 2 h

Certificate: Certificate on completion

In this course, you will learn how:

  • stop feeling distracted, anxious, or frustrated about conflict with your coworkers, boss, or employees.
  • stop avoiding conflict and allowing tension and resentment to fester, leading to long-term consequences.
  • use differences of opinion and conflicts constructively, leading to growth and creativity.
  • use proven strategies and powerful communication skills to prevent and manage conflict.
  • identify warning signs and prevent or minimize conflict before it starts.
  • know your conflict management style and how to improve your reactions.
  • create a psychologically safe work environment that encourages open communication and trust.
  • know when to intervene and how to approach conflict resolution conversations.
  • implement the 6 Steps to Conflict Resolution.
  • get to the root cause of conflicts and prevent resentment from lingering and conflicts from re-occurring.
  • establish conflict resolution guidelines, procedures, and training for your organization.

In this Conflict Management course, you will develop an understanding of common sources of conflict and awareness of what signs to look for, so you can prevent or minimize conflict by catching it early.

Learn to find out your natural conflict management style—whether you withdraw, back down, compete, compromise, or truly collaborate and how to change your reactions to be more effective.

In addition, you will learn how to create a psychologically safe work environment in which individuals and teams feel confident expressing themselves, making mistakes, and speaking up because they trust that they will not be reprimanded or ridiculed and that they will be supported in their quest for improvement.

By the end of this course, you will learn how to facilitate conflict resolution conversations, using powerful communication techniques, and knowing important mistakes to avoid.

You can take the Complete Guide to Conflict Management in the Workplace certification course on Udemy.

7. Managing Conflicts on Projects with Cultural and Emotional Intelligence

Learn how by leveraging emotional and cultural intelligence using the Coordinated Management of Meaning (CMM).

Course rating: 5,377 total enrollments

Duration: 15 h

Certificate: Certificate on completion

In this course, you will learn:

  • social worlds in the context of programs and projects.
  • cultural intelligence and the four steps.
  • emotional intelligence and its five components.
  • how to utilize cultural intelligence and emotional intelligence concepts to increase the effectiveness of your program or project management communication.
  • how to utilize the CMM tools to diagnose and manage communication problems.

With this Conflict Management training, you will learn how to bring order and understanding through conflict management and conflict resolution. Learn the methods and tools to make the communication perspective visible.

One such tool is SEAVA, which is an acronym for Storyboarding, Enriching, Analyzing, Visioning, and Acting. You can use the SEAVA tool to examine communication problems among your project team members and to generate a solution.

Finally, you will understand the different social worlds of your program and its project team members and stakeholders that will help you to create persuasive communications, have a positive impact, and increase understanding among the project team members and stakeholders.

You can take a certification course on Udemy.

8. Conflict Resolution Foundations Online Class

Discover how to improve your relationships with your coworkers, clients, employees, and supervisors and find your way through conflict back to cooperation.

Course rating: 153,281 total enrollments

Duration: 51 m

Certificate: Certificate on completion

The course includes:

  • Anatomy of Conflict
  • Resolution Road Map
  • Deepening Conflict Resolution Skills

This Conflict Management course shares the secrets of effective conflict resolution and reveals simple, repeatable techniques that apply in most business situations.

Learn "The Resolution Roadmap," a practical framework for exploring and navigating conflict resolution, including identifying the issue and distinguishing fact from fiction.

A scenario helps take you through best practices for opening the conflict conversation, brainstorming solutions, and coming to an agreement. In addition, the course shares powerful conflict resolution techniques that can help you enhance your listening skills and reframe problems to find common ground.

You can take the Conflict Resolution Foundations Online Class certification course on LinkedIn Learning.


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